London Mapped Hoodie

Return and Refund Policy for Leaclo

At Leaclo, we are committed to providing quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may return items within 14 days of receiving your order for a refund or exchange if:

• The item is unused, unworn, and in the same condition you received it.
• The item is not a customized or personalized product (unless defective or not as it's shown).

2. How to Request a Return

Email us or WhatsApp us within 14 days of receiving your order to initiate a return. Include your order number and specify whether you want a refund or exchange.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days of receiving the returned item.

4. Non-Refundable Items

• Customized or personalized items (unless faulty or not as described).
• Items returned in a used, damaged, or unsellable condition.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

• Contact us immediately at our email address or WhatsApp (details available in our contact section) with photos of the item and a description of the issue.
• We will cover the cost of return shipping and provide a replacement or full refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or not as described.

7. Late or Missing Refunds

If you haven’t received a refund after 14 days of our approval:

• Check with your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at muhammadnaqi@leaclo.com.

Contact Us

For any questions or concerns about returns and refunds, please contact us at:

• Email: muhammadnaqi@leaclo.com
• Phone: +44 7999 581684