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Return and Refund Policy of Leaclo
At Leaclo, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
You may return items within 14 days of receiving your order for a refund or exchange if:
To initiate a return, please contact us via email or WhatsApp within 14 days of receiving your order. Make sure to include your order number and specify whether you would like a refund or an exchange.
Once we receive and inspect the returned item, we will notify you whether your refund is approved or rejected. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item.
We do not offer refunds for:
If you receive a faulty or incorrect item:
You will be responsible for the return shipping costs unless the item is faulty or not as described. In those cases, Leaclo will cover return shipping.
At Leaclo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.
We collect personal information in the following ways:
We use your personal information for the following purposes:
We respect your privacy and do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:
Under the General Data Protection Regulation (GDPR), you have the right to:
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. We implement appropriate technical and organizational measures to protect your data.
We aim to deliver your order as quickly and efficiently as possible. Below are our estimated delivery times:
Delivery Time: 4-7 business days (1-2 extra days for customized products)
Delivery Time: 9-12 business days (including customs clearance) (1-2 extra days for customized products)
Delivery Time: 9-12 business days (including customs clearance) (1-2 extra days for customized products)
Delivery Time: 9-12 business days
We aim to provide a smooth shopping experience by clarifying the duty and tax responsibilities for international orders.
European Union (EU): Duties and taxes are included in the price. No additional charges will apply upon delivery.
United States (USA): Duties and taxes are included in the price. No additional charges will apply upon delivery.
Canada: Duties and taxes are not included in the price. The customer is responsible for any applicable charges upon delivery.
Rest of the World: Duties and taxes are not included in the price. The customer is responsible for any applicable charges upon delivery.
Customs Clearance: For regions where duties are not prepaid, the courier will contact you if any charges are due during customs clearance.
Duty Estimation: For an estimate of duties and taxes for your country, please check with your local customs office.
Customer Responsibility: Leaclo is not responsible for delays or additional costs due to customs clearance or unpaid duties in regions where duty is not prepaid.