Shipping Policy
LEACLO – Shipping Policy
At LEACLO, we aim to ensure fast, reliable, and transparent delivery for all customers. This Shipping Policy outlines how and when you will receive your order in accordance with UK Consumer Law.
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1. Delivery Timeframes
LEACLO orders are delivered within:
📦 Standard Delivery: 7–8 Working Days
Delivery times begin from the moment your order is confirmed.
Working days do not include weekends or UK public holidays.
You will receive a confirmation email once your order has been dispatched.
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2. Order Processing Time
Orders are typically processed within 1–2 working days before dispatch.
During busy periods, processing may take slightly longer, but we will notify you if delays occur.
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3. Delivery Charges
Shipping costs will be displayed at checkout before payment.
If we offer free shipping promotions, they will be clearly indicated on our website.
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4. Delivery Address Requirements
Please ensure your shipping address is correct at checkout.
LEACLO is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, the customer may need to pay for redelivery.
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5. Tracking Information
Where available, tracking information will be sent to your email after dispatch.
If tracking is not available for certain services, we will inform you.
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6. Delivery Delays (UK Law)
Under the Consumer Contracts Regulations 2013:
If your order is not delivered within the time period promised (7–8 days), you may request a new delivery date.
If we fail to deliver within that reasonable extended period, you are legally entitled to cancel the order and receive a full refund.
This does not apply if delays were caused by events outside our control (weather, strikes, courier delays, etc.), but we will always communicate clearly.
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7. Lost or Missing Orders
If your order appears lost:
1. Contact us at [your email] with your order number.
2. We will investigate with the courier.
3. If confirmed lost, we will arrange a replacement or refund in accordance with UK consumer protection laws.
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8. Damaged or Incorrect Items
If your parcel arrives damaged or incorrect:
Contact us within 48 hours of delivery
Provide photos and your order number
We will arrange a replacement or refund as required by the UK Consumer Rights Act 2015.
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9. International Shipping (If Applicable)
If you plan to ship outside the UK in the future, we can update this section.
For now, if shipping is UK-only, simply remove this heading.
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10. Contact Us
For questions about shipping or delivery, contact:
LEACLO
Email: [support@leaclo.com]