Privacy Policy
LEACLO – Privacy Policy
At LEACLO, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or making a purchase, you agree to the terms outlined in this policy.
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1. Information We Collect
We may collect the following types of personal data when you visit our website, place an order, or interact with us:
A. Information You Provide Directly
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by payment providers; we do NOT store card details)
Order details
Customer support messages
B. Information Automatically Collected
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies (see section 8)
C. Optional Data
Social media handles (when contacting us through social platforms)
Marketing preferences
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2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders
To send order confirmations, shipping updates, and customer support responses
To improve our website, products, and services
To detect and prevent fraud
To send marketing emails (only if you have opted in)
To comply with legal obligations
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3. Legal Basis for Processing (UK GDPR)
We process your data under one or more of the following legal bases:
Contractual necessity: To process your order and deliver your items
Legitimate interests: For website functionality, fraud prevention, and service improvement
Consent: For marketing and cookies (you may withdraw consent anytime)
Legal obligation: For tax, accounting, and compliance requirements
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4. How We Share Your Information
We may share your data with trusted third parties, strictly for operational purposes:
Payment processors (e.g., Stripe, PayPal)
Courier and delivery partners
Customer service platforms
Analytics tools (e.g., Google Analytics)
Website hosting providers
We do not sell or rent your personal information to any third parties.
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5. International Transfers
Some of our third-party service providers may process data outside the UK.
In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information as required by UK GDPR.
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6. Data Retention
We keep your personal data only for as long as necessary for:
Fulfilling your order
Providing customer support
Meeting legal and tax obligations
Typically:
Order data: 6 years (legal requirement)
Marketing data: until you unsubscribe
Website analytics: typically 26–38 months (varies by provider)
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7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to access – Request a copy of your data
Right to rectification – Correct inaccurate information
Right to erasure – Request deletion of your data (with some exceptions)
Right to restrict processing
Right to data portability
Right to object to processing (including marketing)
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at [your email].
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8. Cookies
Our website uses cookies to:
Improve functionality
Enable shopping cart and checkout features
Analyse visitor behaviour
Personalise your experience
You can manage or disable cookies through your browser settings.
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9. Security of Your Data
We use industry-standard security measures to protect your information, including:
SSL encryption
Secure payment gateways
Limited access to personal data
Regular monitoring for vulnerabilities
Although we take strong precautions, no website can guarantee 100% security.
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10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
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11. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
Support@leaclo.com