Return & Refund Policy
This Return & Refund Policy is written in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
---
1. Your Right to Cancel (14-Day Return Period)
Under UK law, customers have the right to cancel their order within 14 days of receiving their goods.
To exercise this right, you must notify LEACLO within 14 days from the date the item was delivered.
Notification must be sent to: [your email]
---
2. Condition of Returned Items
To be eligible for a refund under UK law and LEACLO’s policy, returned items must be:
Unused and unworn
Unwashed
In their original condition
With all original tags attached
Returned with any original packaging (where reasonably possible)
Items showing wear, damage, stains, odour, or signs of use may be rejected under the Consumer Contracts Regulations, which allow retailers to deduct value if the item has been handled beyond what is reasonable.
---
3. Non-Returnable Items
UK law allows retailers to refuse returns on certain types of goods. LEACLO does not accept returns or refunds for:
Sale items or discounted items
Customised or personalised products
Items returned outside the 14-day notification period
Items not in resalable condition
---
4. How to Start a Return
To start a return under the 14-day cancellation policy:
1. Email us at [support@leaclo.com] within 14 days of receiving the order.
2. Include your order number and the reason for return.
3. We will provide you with the return address and instructions.
4. Items must be posted back within 14 days after notifying us of cancellation, as required by UK law.
Return postage costs are the customer’s responsibility, unless the item is faulty or incorrect.
---
5. Refunds
Once your return is received and inspected:
Refunds will be issued to the original payment method
Refunds will be processed within 14 days of receiving the returned goods (as required by UK law)
Original shipping charges are non-refundable
LEACLO may reduce the refund amount if the item shows signs of use beyond what is allowed under UK law
---
6. Faulty or Incorrect Items (Statutory Rights)
Under the Consumer Rights Act 2015, customers are entitled to a refund or replacement if an item is:
Faulty
Not as described
Damaged on arrival
If this occurs:
Contact us within 48 hours of receiving the item
Provide photos and your order number
We will arrange a replacement or full refund, including return shipping costs
This does not affect your statutory rights
---
7. Exchanges
Exchanges can be offered if the requested item is in stock.
If unavailable, a refund (if eligible) will be issued.
---
8. Contact Details
For all return or refund queries, please contact:
[Support@leaclo.com]